Terms And Conditions


We would like to take this opportunity to let you know about the financial protection that you have for your


Busanga safaris have enjoyed a steady growth in the number of clients traveling on safari over the last 10

years and with the number of our guests increasing so have the requests for flight inclusive packages.

Busanga have access to all of the international and regional airlines and are able to arrange competitively

priced flights as part of your safari with us.

Busanga safaris Are ATOL members, ATOL is a financial protection scheme for holiday makers. If an ATOL

tour operator fails, the ATOL scheme ensures our customers traveling an air travel inclusive package, do not

lose the money paid over or are not stranded abroad, in the unlikely event of Busanga Safaris failure.

Click the following link to watch a video about the benefits of booking with Busanga Safaris an ATOL bonded

safari tour operator.

Pack With Peace Of Mind


1. INSURANCE: The single most important condition of your booking is that you have full and

comprehensive travel insurance. It is the customers responsibility to ensure they have full insurance cover

from the moment that they place their order/reservation with Busanga Safaris and that the insurance covers

the time periods before, during and after travel. If you have booked airline tickets directly with an airline or via

Busanga Safaris these will be subject to the cancellation and change terms of the carrier which may vary to

the terms of the safari for which you may like to be insured. A good insurance policy should include the

following for your own benefit and peace of mind. Emergency medical evacuation & repatriation, medical

expenses, loss of theft of your belongings/ baggage, expenses in the event of cancelation and personal

accident, please check for any exclusions.

2. FLIGHTS: Busanga Safaris are ATOL bonded tour operators and can arrange flights to coincide with your

International , regional and domestic travel plans.

Customers are welcome to book their international flights themselves directly with their preferred carrier, we

will be happy to advise on which flights fit best with your safari plans. The contract here is between the

customer and the airline carrier and would be subject to their terms and cancellation policies. We are always

happy to offer as much assistance as is required to enable the client to complete the purchase of airline


2.2 FLIGHT INCLUSIVE SAFARIS: Where we offer a flight inclusive price / package for a particular safari.

These are quoted based on average Economy Class seats from London (UK). Offered by our chosen carrier

for that route, and are subject to availability at the time the clients actually book. if the quoted seats are sold

out we will advise the client of significant cost changes and may suggest an alternative airline or route.

These discounted airfares are subject to the refund or compensation terms of the carrier in respect of

cancelation and delay. You may be asked to pay for flights at time of booking to secure a discounted rate.

3. FINANCIAL PROTECTION: We have a policy of paying our suppliers well in advance of our clients travel

dates, so that if our company was to fail your bookings will remain intact. Busanga safaris is a member of

ATOL. ATOL is a financial protection scheme for holiday makers. The ATOL scheme ensures our customers

traveling an air travel inclusive package, do not lose the money paid over or are

3.1 PAYMENT: 30% deposit of the value of the ground package element only of your safari will be required

on receipt of your booking confirmation. The balance (70%) will be due in full 40 days prior to departure or in

the event of a short time between booking and departure full payment may be required with booking

confirmation.Cheques for deposit or balance payments should be made to Busanga Safaris Ltd.

3.2 PAYMENT MADE USING CREDIT OR DEBIT CARDS will incur service fee's 4% of the cost of the

invoice, depending on the card issuers terms.

3.3(a) CANCELATIONS BY YOU: If the customer is unable to undertake the safari, cancelations will be

subject to the following conditions, which are calculated in % of the cost of the Safari, which the client will

forfeit in the event of canceling.

More than 90 days prior to departure 30 % Between 90 and 30 days prior to departure = 50% Less than 30

days prior to departure = 100 %

The cost of your flight will be subject to the terms and conditions of the airline carrier, your contract here is

with the airline. (Your travel insurers may offer cancelation cover, which can be reclaimed if you cancel 30

days prior to departure.)

 Busanga Safaris Terms & Conditions


3.3(b) CANCELATIONS BY US: In the very unlikely event that we have to cancel your safari for any reason

not in our control or as a result of our decision not to undertake the safari for reasons of safety, we will

contact you immediately and will undertake to provide a full refund of any payments we have received from

you for the safari (this may exclude international flights). No further compensation will be given for

consequential losses as a result of any cancelation made by us.

4. PRICES: Our Prices as outlined in our Web sites and printed information packs are based on “Per


4.1 RATES INCLUDE: accommodation, domestic ground transfers. Game viewing activities including bush

walks, game drives and most activities, but can vary depending on the particular camp or lodge, but will be

provided as described in your itinerary information. Accommodation in Hotel, which we arrange for you, is

booked on a Bed and Breakfast basis only.

4.2 RATES EXCLUDE: (a)* International Air fares , unless a part of the safari package (b) Travel insurance

(c) Visa country entry charges if applicable (d) bills incurred whilst staying at the lodges and hotels described

on our web site for any items not included in terms of your booking such as items of a personal nature, any

other sundry items or meals incurred at the hotel.

4.3 EXCHANGE RATE FLUCTUATIONS. Busanga Safaris quotes prices in USD $. In the event of

unforeseen exchange rate fluctuation on the due date of your invoice which affects the gross cost of your

safari when paid in GBP sterling or Euro's by more than 2% we reserve the right to revise the price of any

safari in line with the exchange rate at that time.

5. WE OFFER discounted rates to groups of minimum 6 individuals traveling together and we will endeavor

to provide own non shared accommodation but this can be subject to availability and will be confirmed at

time of booking.

6. CHANGE OF PLAN BY YOU: We do not charge to alter any part of your safari however we cannot

guarantee that we can or will be able to make changes as they will be subject to availability of

accommodation and transport. We will however, endeavor to help you.

7. CHANGE OF PLAN BY US: Before you set we reserve the right to make changes to your itinerary which

we will discuss with you at the time. We also arrange escorted safaris and where due to unforeseen

circumstance a named Guide / Tour leader is unable to travel we will provide another suitable guide with the

necessary skills and knowledge required. Local conditions and logistics can alter the best-laid plans, this

does not mean you will not enjoy the safari you planned but timings may alter. If we are aware of a problem

before you depart we will contact you to advise and if a planned part of your safari cannot be safely made

(for example early rain makes access difficult), we will accommodate you at the other camps. If changes

occur after the start of the Safari, the Camp Managers or your guide or a member of the Busanga / Tiger and

Other Animals team (by phone) will make the best alternative plans, which they will discuss with you at the


8. SPECIAL REQUIREMENTS: Any requirements by the client for special dietary needs should be

highlighted at the time of booking t

9. OUR LIABILITY: We accept our responsibilities in accordance with 1992 Consumer protection statutory

instrument no 3288 Regulation 15 for the proper performance of our contract to you the client.

10. YOUR RESPONSIBILITY: It is the responsibility of the customer to ensure that all of their own necessary

Immigration requirements are in place for the client to visit a country, such as Visa’s if applicable. 10.1 It is a

condition of your contract with us to act in a prudent manor reflecting the nature of the environment you will

be in. Guides and suppliers reserve the right to deny access to an activity based on their own professional

judgment and experience for health and safety reasons. Guides and suppliers reserve the right to take

whatever actions as deemed necessary to control a situation created by disorderly conduct, which will not be

tolerated. The safety and enjoyment of all guests is paramount.

10.2 Clients must act within the local Law. If you are unsure on any aspect check with the local Camp


10.3 Busanga Safaris Ltd / Tiger and Other Animals do not accept any responsibility if you fail to comply with

any of the above conditions.

11. COMPLAINTS: If you are unhappy with any aspect of your safari whilst in camp please immediately

speak to the Camp Manager or Busanga Safaris Ltd staff if accompanying your safari, who will endeavor to

rectify the situation. If you are still not satisfied please make it known to our Camp Management and ask

them to forward details of your complaint to us. The client should contact us by telephone and with full written

details immediately on return and prior to 14 days from the end of the safari.

12.FORCE MAJEURE: Busanga Safaris Ltd / Tiger and Other Animals and our suppliers cannot provide

compensation or accept any responsibility for occurrences of an unusual or unforeseen nature. This means

occurrences beyond our control, the consequences of which could not have been avoided even if due care is

being exercised, including but not limited to technical, maintenance or mechanical problems, industrial

disputes, civil strife, war or threat of war, weather and or terrorist activity. We will always assist our clients in

any such situation, but must limit our responsibility.